Frequently Asked Questions

TEXpress Lanes are unique toll lanes that are built within an existing highway. They add additional capacity to the highway to accommodate more traffic to relieve congestion. Unlike other toll roads, the price changes based on the level of traffic in the corridor to maintain a minimum 50 mph speed* of travel.

The TEXpress Lanes are fairly new to the Dallas-Fort Worth area and unlike other toll roads in North Texas or throughout the state. It is your choice to drive in the TEXpress lanes and pay the tolls or to drive in the adjacent non-tolled general highway lanes.

*Does not apply to 635 East Express/HOV Lanes.

TEXpress Lanes are designated express lanes within highway corridors with prices that fluctuate* to prevent congestion and allow traffic to flow freely.

Roadside equipment will monitor real-time traffic conditions* to adjust the prices periodically throughout the day based upon the average speed and number of drivers who want to use the TEXpress Lanes. Prices may go up or down*, depending upon the amount of traffic and the time of day, but customers are notified of the price they will pay on the toll pricing signs prior to entering any segment of the TEXpress Lanes.

Prices will be lower during non-peak driving times. The variable pricing aims to ensure a predictable, higher-speed commuteLearn how to use the TEXpress Lanes>>

*Does not apply to the 635 East Express/HOV Lanes.

Anyone can use TEXpress Lanes, including local drivers, commuters and out-of-town travelers.

Drivers can use any Texas tag (the North Texas Tollway Authority’s TollTag, the Texas Department of Transportation’s TxTag, or HCTRA’s EZ TAG), as well as Oklahoma's PikePass. Drivers can also pay by mail at a higher toll rate.

TEXpress Lanes are open to all types of vehicles* including passenger vehicles, SUVs, motorcycles, pickup trucks, large trucks and tractors with trailers. Special vehicles, or vehicles transporting hazardous material, may have certain restrictions on some routes such as the LBJ TEXpress Lanes.

*Does not apply to the I-30 TEXpress Lanes and 635 East Express/HOV Lanes, which do not permit vehicles over 1 ton or vehicles with trailers.

Unlike the North Texas Tollway Authority (NTTA) toll roads, such as Dallas North Tollway or President George Bush Turnpike, only LBJ and NTE TEXpress Lanes charge by vehicle shape and size, not the number of axles. Larger vehicles, such as trucks and buses, pay higher rates.

Currently, TEXpress Lanes are open or under construction on seven major Dallas-Fort Worth corridors:

  • LBJ Express (I-635) OPEN
  • North Tarrant Express (I-820, SH-183 and SH-121) OPEN
  • DFW Connector (SH-121 and SH-114) OPEN
  • I-30 (Tom Landry Freeway) / Opens Summer 2016
  • 635 East Express/HOV Lanes / Opens Summer 2016
  • I-35W / Opens 2017 & 2018
  • I-35E / Opens 2017
  • Midtown Express (SH-114, SH-183 and Loop 12) / Opens 2017 & 2018

The TEXpress Lanes on these high-traffic corridors mark the beginning of the regional TEXpress Lanes network.

Within the next several years, TEXpress Lanes will be designated on other highly-congested roadways throughout North Texas. View the North Texas TEXpress Lanes System Map>>

No. You can choose to pay for a quicker, congestion-free drive on the TEXpress Lanes and take advantage of the minimum 50 mph speed*. Or drive at no cost on the general highway lanes on I-635, I-820, SH-121/183, SH-114, I-35E, I-35W or other highways that are adjacent to the TEXpress Lanes. All TEXpress Lanes have adjacent free lanes.

The general highway lanes on these corridors have been upgraded and, in some cases, continuous frontage roads or auxiliary lanes have been added on I-635 (LBJ Freeway), SH-121/183 (Airport Freeway), I-820 (North Loop), SH-114, I-35E and I-35W to provide you with a smooth ride no matter how you choose to travel.

*The minimum 50 mph speed does not apply to the 635 East Express/HOV Lanes.

TEXpress Lanes do not have dedicated HOV or carpool lanes*. However, discounts for HOV 2+ vehicles (vehicles with two or more occupants) and motorcycles are available on all North Texas TEXpress Lanes. To qualify for HOV 2+ discounts, drivers must have a TollTag, TxTag or EZ TAG, register for a Drive On TEXpress account via the free mobile app or website, and activate their HOV status at least 15 minutes prior to entering the TEXpress Lanes.

*The 635 East Express/HOV Lanes, which run from US 75 to I-30, are dedicated HOV lanes. HOV drivers pay zero tolls on the 635 East Express/HOV Lanes if they activate their HOV discounts through Drive On TEXpress. All HOV discount qualifications, such as the 15-minute activation period, applies to this corridor. Solo drivers can pay a toll to use the 635 East Express/HOV Lanes.

No. Managed lanes, such as TEXpress Lanes, are already in operation in more than a dozen cities throughout the U.S.
Similar facilities that use dynamic pricing include:

  • 495 Express Lanes on the I-495/Capital Beltway in Washington D.C.
  • I-85 in Atlanta
  • I-10 Katy Managed Lanes in Houston
  • SR-91 Express Lanes in Southern California
  • I-10 Express Lanes and I-110 in Los Angeles
  • I-95 Express in Miami-Ft. Lauderdale
  • I-15 Express Lanes in Salt Lake City, UT

Yes. A toll road operated by the North Texas Tollway Authority charges the same toll rate at all times. Additionally, toll roads do not aim to ensure predictable travel times. TEXpress Lanes pricing varies depending on congestion and time of day to maintain a minimum speed of 50 mph*.

*Does not apply to 635 East Express/HOV Lanes.

TEXpress Lanes are designed for commuters who want the most reliable and time-saving trip to reach a destination such as work, home, a sporting event, or the airport. With traffic flowing at a minimum of 50 mph*, you can anticipate less frustration and no stop-and-go driving.

*Does not apply to the 635 East Express/HOV Lanes.

TEXpress Lanes are adjacent to the general highway lanes, but they have independent entrances and exits. TEXpress Lanes are both safe and easy to use.

In all projects opening between 2013 and 2015, concrete barriers or actual grade level difference will separate the TEXpress Lanes from the adjacent general highway lanes, making driving on the lanes both safe and reliable. Because dedicated ramps guide you into and out of the TEXpress Lanes, you do not have to cross traffic lanes to access them.

Currently, TEXpress Lanes are open or under construction on seven major Dallas-Fort Worth corridors:

  • LBJ Express (I-635) OPEN
  • North Tarrant Express (I-820, SH-183 and SH-121) OPEN
  • DFW Connector (SH-121 and SH-114) OPEN
  • I-30 (Tom Landry Freeway) / Opens Summer 2016
  • 635 East Express/HOV Lanes / Opens Summer 2016
  • I-35W / Opens 2017 & 2018
  • I-35E / Opens 2017
  • Midtown Express (SH-114, SH-183 and Loop 12) / Opens 2017 & 2018

View the North Texas TEXpress Lanes System Map.

LBJ TEXpress Lanes on I-635, from Luna Road to Greenville Ave., and the I-35E direct connectors, from I-635 to the I-35E/Loop 12 split: Open

DFW Connector TEXpress Lanes on SH-114: Open

NTE TEXpress Lanes on Northeast Loop 820 and SH-121/183 Airport Freeway: Open

  • I-35W Phase 1: Early 2017
  • I-35W Phase 2: 2018

I-30 TEXpress Lanes on I-30 (Tom Landy Freeway): Open

635 East Express/HOV Lanes, from US 75 to I-30: Open

Midtown Express TEXpress Lanes on SH-183, SH-114 and Loop 12: Opens 2017 & 2018 

35Express TEXpress Lanes on I-35E: Opens 2017

 

 

Unlike the toll roads in the Dallas-Fort Worth area with fixed toll rates, TEXpress Lanes use variable congestion-management pricing*. Prices on the TEXpress Lanes fluctuate based upon the traffic levels and demand for the TEXpress Lanes and the general highway lanes.

Roadside equipment on the TEXpress Lanes monitors and calculates real-time traffic-based rates every five minutes, 24 hours a day, to keep the lanes flowing at a minimum of 50 mph.

As traffic levels increase or decrease, the price goes up or down to properly manage the demand.

*Does not apply to the 635 East Express/HOV Lanes.

During the first six months following the opening of a corridor or section to traffic, prices will be based on a fixed, published schedule, no matter the time of day or the driver demand.

After the initial six-month evaluation period, demand-based variable congestion-management pricing* will be implemented. Toll prices will fluctuate based on a number of factors, including congestion levels in each lane and/or the time of day. In the event that the average speed on the TEXpress Lanes approaches 50 mph due to traffic congestion, the price for that segment of the roadway will increase in order to maintain travel at an average of 50 mph.

Average rates after the evaluation period are estimated to range from 15 cents to 35 cents per mile during periods with low traffic volume and up to 45 cents to 75 cents per mile during peak or rush-hour times.

*Does not apply to 635 East Express/HOV Lanes.

Most TEXpress Lanes utilize axle counts for their vehicle pricing. For instance, TEXpress Lanes on the DFW Connector, I-35E and I-30 use axle counts.

On the LBJ and NTE TEXpress Lanes, prices vary by the shape and size of the vehicle, not by axle count. For example, motorcycles, cars, SUVs, most vans and pickup trucks pay the same price. Large trucks and extra-large trucks pay a slightly higher price on these TEXpress Lanes. View the LBJ and NTE TEXpress Lanes vehicle class chart to learn about the toll rates for each type of vehicle.

Prices are clearly displayed on signs in advance of each TEXpress Lanes entrance. Remember that the cost displayed is for each segment traveled in the TEXpress Lanes (many TEXpress Lanes have mutiple segments). You will see separate rates for:

  • HOV 2+ for registered HOV vehicles that have activated their discounts via the Drive On TEXpress mobile app or website
  • Single occupancy vehicles with a TollTag, TxTag or EZ TAG (the price displayed includes the 50 or 90 percent discount, which varies depending on the corridor)
  • Pay By Mail for single occupancy vehicles without a TollTag, TxTag or EZ TAG 
    • Drivers without a TollTag, TxTag or EZ TAG pay approximately 50 percent more than the toll price for single occupancy vehicles on most TEXpress Lanes
    • Non-tag drivers on the DFW Connector TEXpress Lanes pay approximately 90 percent more
    • This rate is not displayed on the LBJ or NTE TEXpress Lanes pricing signs

You pay the rate that is displayed on the pricing sign as you enter the TEXpress Lanes, regardless of whether the rate changes while you are driving within a segment.

No. The TEXpress Lanes are all-electronic and cashless. For customers with a Texas tag, toll fees are automatically deducted from your pre-paid TollTag, TxTag or EZ TAG account.

If you don’t have a tag, don’t worry. Our video cameras will photograph your vehicle license plate, and the North Texas Tollway Authority will send the registered vehicle owner a bill at the higher ZipCash, pay-by-mail rate, like for other toll roads in the region.

Tolls are enforced by state and local laws allowing the North Texas Tollway Authority to collect from drivers using the TEXpress Lanes.

Occupancy for the HOV 2+ discount is enforced through the use of a continuously updated HOV activation list.

The list is made available to law enforcement personnel in real-time for enforcement on or immediately off of the TEXpress Lanes. Drivers who do not have a minimum of two passengers, including the driver, in their vehicles are subject to fines for non-compliance (Texas Transportation Code Section 452.0613).

TEXpress Lanes are all-electronic and cashless. The North Texas Tollway Authority processes payments for TEXpress Lanes. If you have a TollTag, TxTag or EZ TAG, fees are automatically deducted from your pre-paid account.

If you don’t have a tag, you can still use the TEXpress Lanes. Our video cameras will photograph your vehicle license plate, and then we'll send the registered owner a bill in the mail. Customers without a TollTag or other tag will pay a higher toll to cover transaction processing costs (approximately 50 to 90 percent higher than the tag rate, depending on the corridor).

If you do not have a tag, you can still use the TEXpress Lanes. Our video cameras will photograph your vehicle license plate. The North Texas Tollway Authority processes tolls on the TEXpress Lanes and will mail you a ZipCash bill for your trip.

You will be charged a higher rate, approximately 50 percent more on the LBJ and NTE TEXpress Lanes and 90 percent more on the DFW Connector TEXpress Lanes, to cover the additional transaction processing costs. So obtaining a tag is highly recommended since it offers the best value and is the easiest way to travel.

In addition, to qualify for the HOV discounts for two or more passengers (including the driver) in a vehicle, you must have a valid tag positioned properly within your vehicle, and register for a Drive On TEXpress account and activate your HOV status online at www.DriveOnTEXpress.com or via the Drive On TEXpress mobile app.  

If you are opening a new account, you may obtain an NTTA TollTag online or by visiting one of the following locations. Save $5 on a new $20 or $40 TollTag when you open your account at the LBJ or North Tarrant Express offices.

  • NTTA.org
    Open a TollTag account online from the North Texas Tollway Authority and receive your TollTag within 7 to 10 business days. Get a TollTag here>>

  • LBJ Express
    4545 LBJ Freeway (at Welch Road)
    Dallas, TX 75244
    972-239-5000

         Hours of Operation
         Monday through Thursday: 8:30 a.m. – 5:00 p.m.
         Friday: 8:30 a.m. - 1:30 p.m.
         Saturday and Sunday: Closed

  • North Tarrant Express
    9001 Airport Freeway, Suite 600
    North Richland Hills, TX 76180
    682-334-5470

         Hours of Operation
         Monday through Thursday: 8:30 a.m. – 5:00 p.m.
         Friday: 8:30 a.m. - 1:30 p.m.

  • North Texas Tollway Authority Plano Location
    5900 West Plano Parkway
    Plano, TX 75093
    972-818-NTTA (6882)

         Hours of Operation
         Monday through Friday: 7:00 a.m. – 7:00 p.m.
         Saturday: 9:00 a.m. - 5:30 p.m.
         Sunday: Closed

  • North Texas Tollway Authority Irving Location
    5555 President George Bush Turnpike
    Irving, Texas 75038
    972-818-NTTA (6882)

         Hours of Operation
         Sunday through Monday: Closed
         Tuesday through Friday: 10:00 a.m. - 7:00 p.m.
         Saturday: 9:00 a.m. through 5:30 p.m.

  • Fort Worth Location

          4825 Overton Ridge Blvd. 
          Suite #304
          Fort Worth, Texas 76132
          817-731-NTTA (6882)

              Hours of Operation
              Sunday through Monday: Closed
              Tuesday through Friday: 10:00 a.m. - 7:00 p.m.
              Saturday: 9:00 a.m. - 5:30 p.m.

Yes. Get a $5 toll credit when you open a new $20 or $40 TollTag account at the LBJ Express or North Tarrant Express office. This offer is not available online and is exclusive to the LBJ Express and North Tarrant Express offices. Please allow up to 45 days for the $5 toll credit to show on your new account. Credit and debit cards are the only accepted methods of payment.

Please have your driver license and vehicle license plate number(s) available for the TollTag application. 

Visit:

LBJ Express
4545 LBJ Freeway
Dallas, TX  75244
972 / 239-5000

The LBJ Express office is located in the northwest corner of LBJ Freeway and Welch Road, between Midway Road and the Dallas North Tollway.

North Tarrant Express 
Frost Bank Building
9001 Airport Freeway, Suite 600
North Richland Hills, TX 76180
682 / 334-5470 
 

The Frost Bank Building is located on Airport Freeway (north side), just two blocks west of Precinct Line Road (the building is past Black-Eyed Pea restaurant).   

TollTag Sale Hours:

Monday through Thursday, 8:30 a.m. to 5 p.m.
Friday, 8:30 a.m. to 1:30 p.m.
Saturday and Sunday, closed
 

Once you choose to use the TEXpress Lanes, dedicated ramps will guide you directly into the lanes. When you choose to exit the lanes, dedicated ramps will guide you out of the lanes and onto the general highway lanes or on the frontage roads. To view detailed maps of each TEXpress Lanes corridor, click on 'Maps' located on the top navigation bar for a drop-down menu of corridor maps.

The TEXpress Lanes are divided into separate toll segments with dedicated entrance and exit ramps to safely guide you into and out of the lanes. Because TEXpress Lanes were primarily developed for the longer-distance commuter to get from one end of the corridor to the other end as quickly as possible, there are limited entrances and exits.

First, view the North Texas TEXpress Lanes system map to determine which TEXpress Lanes in the system are best suited to help you reach your destination. View system map>>

Detailed corridor maps of existing TEXpress Lanes show you the entrances and exits for each tolling segment:

Currently there is no regional policy for rebates. The Regional Transportation Council of the North Central Texas Council of Governments will take up that issue on or before June 1, 2018.

Yes. All TEXpress Lanes are clearly markedby green 'Express Lanes' banners to avoid confusion ('TEXpress' stands for 'tolled express'). Signs will also provide advance notice of the current pricing prior to the entrance ramps, to give drivers time to make a choice.

Yes. Each TEXpress Lanes highway sign will show the current pricing for a specific segment in advance of the entrance point for that particular segment. You will see separate pricing for:

  • HOV 2+ for registered HOV vehicles that have activated their discounts via the Drive On TEXpress mobile app or website
  • Single occupancy vehicles with a TollTag, TxTag or EZ TAG (the price displayed includes the 50 or 90 percent discount, which varies depending on the corridor)
  • Pay By Mail for single occupancy vehicles without a TollTag, TxTag or EZ TAG 
    • Drivers without a TollTag, TxTag or EZ TAG pay approximately 50 percent more than the toll price for single occupancy vehicles on most TEXpress Lanes
    • Non-tag drivers on the DFW Connector TEXpress Lanes pay approximately 90 percent more
    • This rate is not displayed on the LBJ or NTE TEXpress Lanes pricing signs

Pricing for larger vehicles or mutiple axles, such as trucks and buses, are not posted on the signs. Rates are higher for larger vehicles. The applicable surcharges for the LBJ TEXpress Lanes can be found on www.LBJTEXpress.com. Visit www.NTETEXpress.com to view the surcharges for the NTE TEXpress Lanes. Click here to learn more about pricing.

This will happen on TEXpress Lanes, such as those on the LBJ TEXpress Lanes on US 75 / North Central Expressway, where there is a reversible connector. A reversible connector is a traffic lane that is designated for movement one way during part of the day and in the opposite direction during another part of the day.

Signs saying ‘OPEN’ indicate that the TEXpress Lanes are ready for use

TEXpress Lanes provide drivers alternatives for their commute. They can always choose to drive the existing non-tolled general highway lanes and frontage roads or have the benefit of traveling at speeds at a minimum of 50 mph or more without congestion and stop-and-go driving by using the TEXpress Lanes*.

*Does not apply to the 635 East Express/HOV Lanes.

  • Drivers must have at least one additional passenger in their vehicle or drive a motorcycle
  • Drivers must activate or preschedule their HOV status for the desired HOV period(s) through Drive On TEXpress at least 15 minutes prior to entering the TEXpress Lanes

Yes. Motorcyclists can receive the HOV 2+ discount if they have a properly-mounted TollTag, TxTag or EZ TAG on their windshield (this is a requirement), register for a Drive On TEXpress account, and then activate their HOV status at least 15 minutes prior to entering the TEXpress Lanes.

Yes. You will need to contact your tolling agency and update your TollTag, TxTag or EZ TAG account first. Then change the vehicle information on your Drive On TEXpress account by entering the temporary or new license plate number.

Drive On TEXpress is an independent platform, separate from NTTA, TxDOT and HCTRA, therefore the information you provide must match what your tolling agency has on file.

Once you receive your permanent license plates, first update your TollTag, TxTag or EZ TAG account. Then wait up to 48 hours to update your Drive On TEXpress account with the permanent information.

The Drive On TEXpress platform was created to encourage carpooling by providing HOV discounts to TEXpress Lanes drivers. To get the HOV discounts, drivers must request them in advance through the platform. In addition, Drive On TEXpress is used for special promotional discounts on the LBJ and NTE TEXpress Lanes.

The platform was also developed because no existing equipment, at this time, can detect the number of people in a vehicle. The app was developed by Cintra Toll Services, with funding from LBJ Infrastructure Group LLC (LBJ Express and LBJ TEXpress Lanes) and NTE Mobility Partners LLC (North Tarrant Express and NTE TEXpress Lanes). It is an independent platform, separate from NTTA, TxDOT and HCTRA.

LBJ Infrastructure Group and NTE Mobility Partners are responsible for all communications to Drive On TEXpress users, including push notifications, e-mails and the Drive On TEXpress RoadSource newsletter. 

 

Drive On TEXpress is only applicable to the TEXpress Lanes in North Texas, including any partial segments open to traffic:

  • LBJ TEXpress Lanes on I-635 / OPEN
  • DFW Connector TEXpress Lanes on SH-114 / OPEN
  • NTE TEXpress Lanes on NE Loop 820 and Airport Freeway (SH-121/183) / OPEN
  • I-30 TEXpress Lanes / Opens Summer 2016
  • 635 East HOV / Express Lanes / Opens Summer 2016
  • NTE TEXpress Lanes on 35W / Opens 2017 & 2018
  • Midtown Express TEXpress Lanes on SH-114, SH-183 & LP 12 / Opens 2017 & 2018
  • 35Express TEXpress Lanes on I-35E / Opens 2017

Drive On TEXpress provides HOV discounts for all of the TEXpress Lanes. To qualify for HOV discounts, drivers must activate or preschedule their HOV status through Drive On TEXpress at least 15 minutes prior to entering the TEXpress Lanes.

In addition, the LBJ TEXpress Lanes and NTE TEXpress Lanes offer a variety of promotional discounts to Drive On TEXpress users.

TEXpress Lanes HOV discounts are:

  • 50% via Drive On TEXpress
  • Available Monday through Friday
    • A.M. Period: 6:30 a.m. to 9:00 a.m.
    • P.M. Period: 3:00 p.m. to 6:30 p.m.
  • Applicable to TEXpress Lanes corridors such as the LBJ, NTE, DFW Connector and I-30 TEXpress Lanes
  • 635 East Express/HOV Lanes
    • Zero tolls via Drive On TEXpress
    • Available 24 hours day, 7 days a week
      • A.M. Period: 12:00 a.m. (midnight) to 11:59 a.m.
      • P.M. Period: 12:00 p.m. (noon) to 11:59 p.m.
    • Exclusive to I-635 East (from US 75 to I-30)

Yes. On occasion, the LBJ and NTE TEXpress Lanes will offer special promotional discounts to Drive On TEXpress drivers who use those particular TEXpress Lanes. To receive notifications regarding these discounts, make sure that the ‘Discounts & News’ button located in ‘Settings’ is switched to the ‘on’ position.

Yes. Motorcyclists can receive the HOV discount if they have a properly-mounted TollTag, TxTag or EZ TAG on their windshield (this is a requirement), register for a Drive On TEXpress account, and then activate their HOV status at least 15 minutes prior to entering the TEXpress Lanes.

Yes. If you are a last-minute HOV user, such as a carpool or motorcycle driver, you can manually activate your HOV status at least 15 minutes before entering the TEXpress Lanes by using the Drive On TEXpress mobile app or website. Just tap the ‘Activate My HOV Status Now’ arrow to manually activate your HOV discount.

If you are a regular carpool/motorcycle driver, you can preschedule your HOV activation up to 7 days in advance for one or multiple HOV periods with the HOV Schedule function. Drive On TEXpress is designed to be flexible so you can use it to preschedule all your discounts for the week at one time or activate your discounts with just 15 minutes’ notice.  

No. You can be a solo driver to qualify for any special promotional discounts which may pop up from time to time on your Drive On TEXpress screen. Only HOV drivers must have at least one passenger in their vehicle or drive a motorcycle to qualify for HOV discounts.

Every now and then, you may be prompted to activate a specific discount. To activate the discount, you will be asked to enable the discount on the screen. If you receive multiple discount alerts, you may select the one that best suits your preference. However, if you were to select more than one discount for a single transaction, the Drive On TEXpress system will calculate which one is the most economically favorable for you. 

Yes. Drive On TEXpress allows drivers with predictable travel schedules to preschedule their HOV status up to 7 days in advance by using the HOV Schedule function, which is located on the home screen. 

Once you press the ‘Activate My HOV Status Now’ arrow, it will take approximately 15 minutes for your discount to be activated. 

The 15-minute wait period is a way to discourage drivers from using their mobile devices to activate their HOV status while driving. Drivers are encouraged to plan ahead for their trips, and if they believe they may take the TEXpress Lanes, they should consider activating their HOV discount prior to getting behind the wheel.  If a vehicle is registered as an HOV but elects to stay in the general highway lanes or take a different route altogether, they simply will not be charged a toll.  

If you did not preschedule your HOV trip and decide to travel HOV, you can still take advantage of the discount with 15 minutes’ notice.

You can use the manual Activate My HOV Status Now button, which is located at the top of the HOV Schedule screen and the home screen. However, the discount must be activated at least 15 minutes before entering the TEXpress Lanes otherwise you will not receive it. 

Yes, you can cancel your prescheduled HOV status. If you need to cancel any of your HOV trips, just go to the HOV Schedule and tap the boxes, which will turn from blue (HOV on) to white (empty).

If the HOV period has already started, you will see in the Activate My HOV Status bar that you are already activated for that period. Simply tap the Cancel HOV button, then select ‘Confirm’ (yes) in the pop-up screen. A green notification timer will start the countdown to cancellation.

You must wait for approximately 10 minutes until the timer is complete, signaling that the HOV period is canceled. If you do not wait for the cancellation and use the TEXpress Lanes, you could be fined or receive a ticket from law enforcement. 

Local law enforcement personnel monitor the TEXpress Lanes for compliance with HOV 2+ regulations. Once you activate your HOV status, you are essentially using the TEXpress Lanes as an HOV driver. Therefore, you are responsible for the number of occupants in your vehicle. As is the case when you enter any other HOV lane facilities in the region, you are subject to fines if you operate your vehicle with fewer than the required number of passengers.

No. You are only charged for tolls once your vehicle enters the TEXpress Lanes. The activated HOV discount will simply expire once the HOV period has ended.

If you cancel your HOV status by using the ‘Cancel HOV’ button on the home screen, your discount will deactivate approximately 10 minutes later

The 10-minute delay is a way to discourage drivers from using their mobile devices to cancel their HOV status while driving. Drivers are encouraged to plan ahead for their trips and to decide whether to activate their HOV status or not depending on their potential to use the TEXpress Lanes as part of a carpool or vanpool.

Circumstances that would prevent you from receiving an HOV discount include:

-  You inadvertently activated the discount for another car on your account, versus the one you are driving on the TEXpress Lanes

-  You have a tag, but it is improperly mounted on your vehicle

-  You did not activate your HOV status for the proper day/time via Drive On TEXpress at least 15 minutes prior to entering

    the TEXpress Lanes

The North Texas Tollway Authority (NTTA) can help you file a dispute for an adjustment to your account and answer any questions about your bill/charges. Call NTTA’s Customer Service at 972-818-NTTA (6882) or 817-731-NTTA (6882), or visit them in person at one of their customer service locations. You can also email them at customerservice@NTTA.org.

For security reasons, you can only log into your Drive On TEXpress account on one device at a time.

If you are logged into your account and attempt to use a second device, the app will reset on the first device you were signed into, and may eliminate changes you may have made. To switch devices, just sign out of the first device and then sign in on the device you want to use.

You can view all of your TEXpress Lanes discount activities, for both HOV and promotional discounts, by clicking on the ‘History’ button. You will see when you activated and/or canceled the HOV discount for each period and vehicle on your Drive On TEXpress account.

Visit your TollTag, TxTag and EZ TAG accounts to view your actual TEXpress Lanes transactions.

When you first register, you are required to provide your:

  • Sign-in ID (email address OR mobile phone number)
  • Password and answer to a selected security question
  • Zip code
  • Vehicle license plate number and state
  • Your valid tag number and type of tag (TollTag, TxTag or EZ TAG) corresponding to the license plate provided

All other information is optional and can be added at any time.

As part of Drive On TEXpress, you only have to provide a few contact details (email or cell phone and your zip code) to the Drive On TEXpress Lanes operators (LBJ Infrastructure Group and NTE Mobility Partners) in order to process tolls and receive your discounts and alerts. Other personal details are not mandatory. You will also be asked to provide your TollTag, TxTag or EZ TAG ID and license plate numbers so that the tolling system can identify your vehicle (but not you personally) and check to see if you have activated any discounts. That information will be kept confidential and not disclosed to any third parties without your consent.

There is no need for you to provide any financial information when creating or accessing your Drive On TEXpress account (i.e. bank account or credit card) to use Drive On TEXpress. Your toll service provider (NTTA, HCTRA or TXDOT) will retain any personal information you may have provided to them for applying the toll usage to your account. All TEXpress Lanes toll charges, including applicable discounts, will be billed through your existing toll service provider.

If you plan to qualify for HOV or special promotional discounts while your vehicle has temporary (paper) plates, please follow the steps:

  1. Update your TollTag, TxTag or EZ TAG online account or contact the appropriate tolling agency’s Customer Service Center with that information.
  2. Change the vehicle information on your Drive On TEXpress account by entering the temporary license plate or tag number.
  3. Once permanent license plates are received, you must first update your TollTag, TxTag or EZ TAG account. Then wait up to 48 hours to update your Drive On TEXpress account with the permanent information.

 Drive On TEXpress is an independent platform, separate from NTTA, TxDOT and HCTRA.  The information you provide must match what your tolling agency has on file.

 

You should send an email to the Drive On TEXpress Technical Support coordinator at support@DriveOnTEXpress.com. If possible, please be sure to include your license plate, tag number and a contact phone number, along with a brief description of the technical issue you are experiencing. Assistance is provided:

  • Monday through Thursday, 8:30 a.m. to 5:00 p.m.
  • Friday, 8:30 a.m. to 1:30 p.m.
  • Closed weekends and major holidays

Yes, except not on the LBJ TEXpress Lanes. Hazmat trucks must use the I-635 non-tolled general highway lanes and frontage roads only.

To get complimentary assistance with a flat tire or dead battery, or even to report roadway or tolling equipment safety concerns, contact the appropriate TEXpress Lanes operations and management number: 
 
LBJ TEXpress Lanes / LBJ Express
LBJ TEXpress Lanes Roadside Assistance
I-635, between Luna Road and US 75, and the I-35E flyover ramps 
Available 24 hours a day, 7 days a week
Call 214-960-5711
 
NTE TEXpress Lanes / North Tarrant Express
NTE TEXpress Lanes Roadside Assistance
I-820 (Northeast Loop) and SH-121/183 (Airport Freeway), from I-35W to Industrial Boulevard
Available 24 hours a day, 7 days a week
Call 817-614-8706
 
DFW Connector TEXpress Lanes
Tarrant County Courtesy Patrol
SH-114
Available 6:30 a.m. – 9:30 p.m., 7 days a week
Call 817-884-1315 
 
I-30 TEXpress Lanes
Texas Department of Transportation Courtesy Patrol
I-30, from SH-161 to Westmoreland Road
Available 5 a.m. – 9:30 p.m. Monday through Friday; 11 a.m. - 8 p.m. Saturday & Sunday
Call 214-320-4444 
 
635 East Express/HOV Lanes
Texas Department of Transportation Courtesy Patrol
I-635, from US 75 to I-30
Available 5 a.m. – 9:30 p.m. Monday through Friday; 11 a.m. - 8 p.m. Saturday & Sunday
Call 214-320-4444 

If possible, safely maneuver your vehicle out of the moving traffic and onto the shoulder. Turn on your vehicle’s hazard lights and phone one of the numbers below for roadside assistance. For your safety, we recommend that you remain in your vehicle at all times.

We have dedicated service vehicles staffed by friendly, professional crew members to help you with any roadside emergencies. Contact the appropriate TEXpress Lanes operations and management number: 

LBJ TEXpress Lanes / LBJ Express
LBJ TEXpress Lanes Roadside Assistance
I-635, between Luna Road and US 75, and the I-35E flyover ramps 
Available 24 hours a day, 7 days a week
Call 214-960-5711
 
NTE TEXpress Lanes / North Tarrant Express
NTE TEXpress Lanes Roadside Assistance
I-820 (Northeast Loop) and SH-121/183 (Airport Freeway), from I-35W to Industrial Boulevard
Available 24 hours a day, 7 days a week
Call 817-614-8706
 
DFW Connector TEXpress Lanes
Tarrant County Courtesy Patrol
SH-114
Available 6:30 a.m. – 9:30 p.m., 7 days a week
Call 817-884-1315 
 
I-30 TEXpress Lanes
Texas Department of Transportation Courtesy Patrol
I-30, from SH-161 to Westmoreland Road
Available 5 a.m. – 9:30 p.m. Monday through Friday; 11 a.m. - 8 p.m. Saturday & Sunday
Call 214-320-4444 
 
635 East Express/HOV Lanes
Texas Department of Transportation Courtesy Patrol
I-635, from US 75 to I-30
Available 5 a.m. – 9:30 p.m. Monday through Friday; 11 a.m. - 8 p.m. Saturday & Sunday
Call 214-320-4444 

The price you see on the sign before getting into a TEXpress Lane is the price you will pay, unless your vehicle is larger than a motorcycle, car, SUV, pickup truck or most vans. Larger vehicles, special vehicles or vehicles with trailers will pay higher fees.

Actual past rates will be available on project websites or upon request to allow drivers to validate the date and time in which they drove the TEXpress Lanes and the price charged.

Questions related to pricing at the time you traveled through a tolling point can be answered by the North Texas Tollway Authority by visiting its website at www.ntta.org or calling the Customer Service line at 972-818-NTTA (6882) or 817-731-NTTA (6882).

Contact the North Texas Tollway Authority by visiting www.ntta.org or calling Customer Service at 972-818-NTTA (6882).

“Already paid for” misses the point. America’s interstate highway system is aging and will deteriorate over time without substantial new investment. The future cost to rebuild these roads will be much higher than the original cost. Federal and state fuel taxes are already insufficient to maintain the interstates in good repair, much less rebuild them. Tolling is a proven, convenient, fair way to raise revenues to rebuild these highways.

(Source: International Bridge, Tunnel and Turnpike Association)

The poor state of our roads and bridges is already raising consumer prices through congestion, lost time and higher operating costs for trucking companies. The most recent Urban Mobility Report by the Texas Transportation Institute found that highway congestion cost the United States $101 billion in 2010 and will rise to $133 billion by 2015. By increasing the quality of infrastructure and easing congestion, tolls can produce cost savings for truckers and all consumers.

(Source: International Bridge, Tunnel and Turnpike Association)

Many surveys have shown that drivers of all income levels use tolled facilities and support having the option to use high-quality toll roads. A well-designed pricing plan can be less burdensome to low-income citizens than systems that are based on regressive taxes, such as car registration fees, sales taxes and the gasoline tax.

(Source: International Bridge, Tunnel and Turnpike Association)

Toll roads are generally safer than non-tolled roads due to better maintenance, pavement, and technology. Toll operators employ state-of-the-art technology to monitor road conditions and have a financial incentive to keep their roads running as safely and smoothly as possible. The facts bear this out, as toll facilities in the United States have a much lower fatality rate than US roads overall.

(Source: International Bridge, Tunnel and Turnpike Association)

Revenue-raising measures are never popular, especially in a time of economic stress. The federal fuel tax has not been raised since 1993. However, numerous toll facilities have been approved in the anti-tax environment of recent decades, and opinion polls consistently show that motorists prefer tolls over taxes and support the expansion of toll roads to improve driver options and travel times. In one poll, 84 percent of Americans said tolls should be considered as a primary source of transportation revenue or on a project-by-project basis.

(Source: International Bridge, Tunnel and Turnpike Association)

No, tolls are voluntary user fees. Drivers can choose to pay tolls or take alternative routes, whereas taxes are mandatory and charged to everyone. Yes, customers of toll facilities also pay taxes, but the taxes are used to fund non-toll roads. Since toll roads are primarily self-financed and do not rely on taxes, the customer is not paying twice for the facility. In fact, without tolls, taxes would be higher.

(Source: International Bridge, Tunnel and Turnpike Association)

The primary benefits are better, safer roads; less congestion; more predictable trip times; and reduced need for taxes to pay for roads. Tolls provide money today for projects that can be built in the near future and meet demand for decades to come. If it were not for tolls, many of the best roads and bridges in the US might never have been built.

(Source: International Bridge, Tunnel and Turnpike Association)

The 18.4 cents-per-gallon federal gas tax, which was last raised in 1993 and has since lost more than 50% of its purchasing power, cannot sufficiently fund America’s highway infrastructure.  Since 2008, Congress has transferred  more than $55 billion from the General Fund to keep the Highway Trust Fund solvent. Tolls provide a valuable source of revenue both to build new roads and maintain existing roads.

(Source: International Bridge, Tunnel and Turnpike Association)

The federal contribution to the Interstate system has decreased form roughly 90% of the initial construction cost to less than 45% of today’s maintenance cost. With the Highway Trust Fund in precarious shape, the federal share will decline even more in the years ahead.

As a direct user charge, tolling appropriately allocates the cost of future improvements to those who benefit directly. According to a November 2012 Reason Foundation study, the cost of collecting tolls in a mature all-electronic tolling system is equivalent to the cost to collect the gas tax.

(Source: International Bridge, Tunnel and Turnpike Association)

Many portions of the Interstate system are now more than 50 years old. As the system ages and the federal government’s financial participation declines, states face huge costs to rebuild the system.
Current federal law still imposes major restrictions on states’ ability to toll existing Interstate facilities. With states now facing the financial obligation of maintaining and repairing 50 year old highways, it’s time to change federal policy and give states the maximum flexibility to use tolling as a dedicated source of transportation revenue. This is an argument for flexibility and options, NOT mandates.
It is a common misconception that the Interstates are “already paid for”. Infrastructure of all kinds needs routine maintenance, upgrading, and eventual replacement. Though it cost $129 billion to construct, it will cost nearly $2.5 trillion over the next 50 years to rebuild the interstate system, largely at state expense. States are desperate for new, sustainable revenues streams to support their highways, especially the Interstate highways. A growing number of states are exploring (or revisiting) the benefits of tolling as part of a toolbox of funding options for renovating and upgrading their roadways.
(Source: International Bridge, Tunnel and Turnpike Association)